Anyone at the company opens a ticket in a few seconds: what broke, how urgent it is, and the details. They get a number and a thread to follow.
02
Triage at the counter
Agents work one queue sorted by urgency. Filter by status, priority or owner, take a ticket, and reply without leaving the keyboard.
03
Stamp it done
Every status change is written into the thread, so the requester always knows where they stand. Resolved tickets get the stamp.
For the people behind the counter
Hands stay on the keys.
Move through the queue, answer, re-prioritise and hand off without touching the mouse. The split view keeps the queue and the ticket side by side; on a phone it folds into one column.